FREQUENTLY ASKED QUESTIONS

​​​​Welcome to our FAQ section at Dare To Dazzzzle, where we answer some of your most commonly asked questions.​

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General Enquiries:

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Business Hours and Order Processing:

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Q: Your business hours are listed as 08:00–18:00 (Mon–Sat). Does this mean orders are not processed beyond these times?

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A: No it doesn't, we still continue processing orders beyond these times, it all depends on how many orders have been placed for that day.  The times listed are when our business phone/messaging facility is manned.  If you contact us outside these times, we will return your call/message as soon as possible.​

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Order Collections:

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Q: Can I collect my order to avoid paying postage costs?

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A: Yes you can, but please note that we only offer an in person collection to Broxtowe Lane NG8 5NP which is free (for up to 5 working days after you have placed your order.)  You will need to call 07434806908 to arrange a suitable date/time to pick up your goods during this time frame.  The time arranged needs to be strictly adhered to as it is a drop off in person & not left at a physical store for you to collect. You must also bring your order receipt with you as proof of purchase as you will not receive the goods without this.  We will also require a signature and photographic proof of the handover.

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Phone Calls and Voicemail:

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Q: Why isn’t the business number always answered during working hours and why don't you have a voice mail facility in place, so that we can leave a message?

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A: Unfortunately due to the high number of spam calls we have been receiving, we have had to resort to screening all of our incoming calls.  We do this by allowing the phone to ring the first time so we can verify the number or source before calling back, we know this is inconvenient to genuine customers calling in and we apologise for this, but we can't find a simpler, alternative solution at the moment.  We may consider getting a VOIP landline in the future.

In regards to the voicemail facility, unfortunately we were receiving odd voicemails in foreign languages from international numbers, despite not having any customer base located there, so our voicemail facility has had to be switched off.  We are sorry for any inconvenience caused.

If you wish to get in touch, you can use the Contact Us page or WhatsApp us.

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Posting and Packaging:

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Q: Do all items come with a gift box as standard?

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A: Not always.  Jewellery pieces (unless the listing states otherwise) may or may not come in a random coloured gift box (subject to availability.)  If a gift box isn't available, you may receive your item on an ink stamped logo branded card (with our website address on it) or in alternative packaging.

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Q: Why is there only one flat rate postage option?

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A: As our items vary greatly in size and weight, we found it easier to implement a single flat-rate postage and packaging cost of £3.50. However, if your order exceeds £40.00, postage and packaging will be free, so it is worth taking advantage of this.

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Q: Do you offer eco-friendly jewellery packaging to prevent rusting or discolouration?

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A: Unfortunately, we haven’t found a high-quality, cost-effective alternative to plastic that offers the same level of protection. However, we are always open to suggestions, please feel free to contact us if you know of any sustainable solutions.

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Jewellery Questions:

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Composition:

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Q: Are any of your jewellery pieces 100% silver or gold?

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A: No they aren't.  Our jewellery is made up of a variety of metals (mixed metals) and plated metals, (please refer to our health and safety section) to see the products that we use in our range, but this doesn't mean the quality or craftsmanship is compromised in any way.  As long as you follow the jewellery care instructions, (which we supply with each purchase and are also available to download electronically on each listing,) it can last for many years.  Please be aware though that depending on your natural body oils (sweat etc) pieces can also tarnish in a shorter period than this.

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Q: Why does the glass beaded jewellery look/feel like plastic beading?

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A: This is because although the beading includes glass, they aren't 100% pure glass,.  We have kept them named as glass beading because they are described this way by the manufacturer.

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Handmade VS Handcrafted VS Commercial Brands:

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Q: What’s the difference between handcrafted and handmade jewellery?

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A: Handcrafted means that all raw materials involved in a piece have been crafted from start to finish by hand including the beads/charms etc.  Handmade however (which is how we make ours) means the beading and charms are pre-made and come in loose or partially assembled form and have been modified by us, to design a complete jewellery piece.  (So although you may come across the loose charms/beads elsewhere, all of the finished designs are exclusively our own at Dare To Dazzzzle and will not be found anywhere else, unless someone decides to cheaply replicate them.)

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Q: Why choose handmade over commercial brands?

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A: Choosing handmade means you are supporting small local businesses that add a personal touch to every piece they create.  Commercially available mass-produced items lack any type of originality.  We like to stand out with our beautiful creations and are proud that we stand out with our quality craftsmanship.

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Jewellery Pricing:

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Q: What determines the price of each jewellery piece?

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A: Multiple factors go into consideration.  ​These consist of the following:

 

• The materials that have been used. 

• The length of time a piece has taken to create. 

• Our ongoing business expenses.

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We try our best to charge at least one hour national living wage for any piece that takes up to 1hr to create and additional costs for pieces that have taken 2 or more hours to create, but to be honest, we have under-priced many pieces at the moment as we are a new business (less than 5 years old) and we are trying to establish a core customer base, but in the future, some prices will be increased to cover our ongoing business expenses.  ​

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Waterproof Or Tarnish Free?

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Q: Is your jewellery waterproof or tarnish-free?

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A: No is isn't and we do not wish to mislead anyone in claiming it is, as natural body oils (sweat etc) can cause pieces to tarnish (we have no control over this unfortunately) but in all of our years of selling jewellery (prior to launching Dare To Dazzzzle), we have never received any complaints regarding this as we source our materials from reputable and well established local and international sellers so you should not experience any issues as long as you are taking care of it properly using the jewellery care flyer (which we supply with each purchase) or you can save an electronic copy (there is one on each listing.)​

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Wax Melt Questions:

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Wax Melt Pricing:

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Q: Your wax melts are more expensive than other suppliers, what is the reason for this?

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A:  We only use premium products to make our highly scented luxury soy wax melts as we don't believe in compromising quality to maximise profits.  We use 100% vegan biodegradable plant-based waxes, premium fragrance oils from U.K suppliers only, cosmetic grade (irritation-free,) skin-friendly mica powder, and non-toxic and biodegradable glitter.  We care about quality when selling to our customers rather than quantity, hence why the price may be higher but you will get what you pay for. 

Another reason is that it is a lengthy and time consuming process to make them.  Each batch is created once a month and takes over 15 hours to produce.  We hand pour each one individually and after the curing phase we go back to create and add the labelling manually (which is another full day's work.) 

For further information on the products we use in our range, please read our wax melt product information page.  

We believe our prices are fair for the work that we put in.

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Wax Melt Range Variations:

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Q: Will you ever launch a simpler range of highly scented luxury soy wax melts without any dye or glitter?

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A: Yes we will, please give us time and we will launch these at some point in the future.  We are also hoping to launch many different design ideas that have never been seen before in the world of jewellery design or wax melts so please follow us on our mobile app and social networks to stay updated.

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Other Questions:​​​​​

 

Custom Designs:

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Q: Can you create custom jewellery designs?

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A: Unfortunately not as we don't like working to a particular design specification and deadline.  We enjoy designing pieces from the heart, without restriction and our inspiration changes daily, so we wouldn't be able to accommodate this sadly.

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Events:

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Q: Will you attend any fairs or events locally?

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A: None are currently planned, but we’re open to invitations as we like to think that we create some of the best handmade jewellery in Nottingham and would love to share it with a physical audience too!

Please feel free to contact us.  (Ideally we are looking for invitations from organisers in Nottingham only.)

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International Shipping:

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Q: Do you ship internationally?

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A: There are no plans to currently.  We are focusing on selling in England, Scotland and Wales for now and seeing where it leads us to next..

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Physical Location​:

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Q: Do you have any physical stores in the U.K?

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A: No we don't, as we believe online retail is the future of retail and it is the most cost effective way to run a small business for us.

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Wholesale Enquiries:

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Q: Do you sell wholesale?

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A: No we don't, and we currently have no plans to do so, but if we ever do, you will see it on our social networks or mobile app first so please join us there.​​​​​​​