Frequently Asked Questions:
Your business hours are listed as 08:00 - 18:00 Mon - Sat, does this mean that orders will not get processed beyond these times?
No it doesn't, we still continue processing orders beyond these times, it all depends on how many orders have been placed for that day. The times listed are when our business phone/messaging facility is manned. If you contact us outside these times, we will return your call/message as soon as we can.
Why does the mobile number you have provided not get answered the first time and why do you not have a voicemail facility?
Unfortunately due to high the number of spam calls we receive to our business mobile, we have had to resort to letting the phone ring the first time and verify the number/source before calling back. We were also being left odd international voicemails (when we don't have any international customer base) so to err on the side of caution we are no longer answering or returning calls/messages left by international numbers. We have also removed the voicemail facility due to this. Please note that U.K callers can get in touch by calling us or using the 'contact us' page.
Do you have a direct email address to contact you?
We do but unfortunately due to the large number of spam emails we receive, we have had to remove it from our website. You can use the 'contact us' page to get in touch with us instead. Please note when you make a purchase, our email address will be visible on your receipt (it is located in the top left hand corner under the business correspondence address). This ensures that only our customers have access to it.
Are we able to collect our order to avoid paying postal costs?
Unfortunately this is not possible, as the address we have provided is for receiving business correspondence only. Goods cannot be purchased or collected at this location as our stock is kept securely in a storage facility, which is inaccessible to the public.
Why is there only one choice of flat-rate postage and packaging for items under £40.00?
Unfortunately, it is too complex for us to set up each item by size and weight, as all of our items vary greatly in weight so it was easier to implement one flat rate cost, but please note that if your order exceeds £40.00, you will get FREE DELIVERY so it is worth taking advantage of this.
In the jewellery trade, what is the difference between handcrafted and handmade?
Handcrafted means that all raw materials involved in a piece have been crafted from start to finish by hand including the beads/charms etc. Handmade however (which is how we make ours) means the beading and charms are pre-made and come in loose or partially assembled form and have been modified by us, to design a complete jewellery piece. (So although you may come across the loose charms/beads elsewhere, all of the finished designs are exclusively our own and will not be found anywhere else unless someone else cheaply replicates them.)
Why choose handmade jewellery over a commercially recognised brand?
When you choose handmade, you are supporting small local businesses that add a personal touch to the items that you receive as they have made each piece individually and cannot be purchased anywhere else. Anyone can buy items that are commercially available and mass-produced, but there is nothing unique about them. We like to stand out with our beautiful creations.
Are any of your pieces 100% silver or gold?
No, they aren't. Our jewellery is made up of a variety of metals, mixed metals including sterling silver and plated metals, (please refer to our health and safety section by clicking 'here' to see the products that we use,) but this doesn't mean that the quality or craftsmanship is compromised in any way. We have purposely designed our pieces to be unique and affordable and as long as you follow the care instructions, which we supply with each purchase and are also available to download electronically on each listing, it can last for many years. Please be aware though that depending on your natural body oils (sweat etc) pieces can also tarnish in a shorter period than this.
Is your jewellery waterproof and tarnish free?
No is isn't and we do not wish to mislead anyone in claiming this, as your natural body oils (sweat etc) can cause pieces to tarnish (we have no control over this unfortunately) but in all of our years of selling jewellery (even prior to launching Dare To Dazzzzle), we have never received any complaints about our pieces tarnishing, as we source our materials from reputable and well established local and international sellers so you should not experience any issues as long as you are taking care of it properly.
Do all your items come with a gift box as standard?
No they do not. Jewellery pieces (unless the listing states otherwise) may or may not come in a random coloured gift box (subject to availability.) If a gift box isn't available, you may receive your item on an ink stamped logo branded card (with our website address on it) or in alternative packaging.
What determines the price of each jewellery piece?
Multiple factors go into consideration. The first is; the materials that have been used. The second is; the length of time it has taken to create. For example, if the design is intricate, it will take more time & craftsmanship to produce and therefore will be priced higher. Thirdly, the card/payment merchant you use, charge us a fee per transaction, so this also needs to get factored in when pricing our items. Fourthly, the website/domain running costs. The list is quite lengthy of all of the other associated costs incurred but we try our best to charge at least one hour national living wage for any piece that takes up to 1hr to create and additional costs for pieces that have taken 2 or more hours to create, but to be honest, we have under-priced many pieces at the moment as we are a new business (less than 5 years old) and we are trying to establish a core customer base, but in the future, some prices may need to be increased for us to cover our ongoing business expenses.
Will you ever launch a simpler range of wax melts without any dyes/glitter?
Yes, we will. please give us time and we will launch these at some point in the future. We are also hoping to launch many different design ideas that have never been seen before in the world of jewellery design or wax melts so please follow us on our mobile app and social networks to stay updated.
Do you have any sustainable packaging (instead of plastic) that can be used to protect the jewellery from rusting/discolouration?
Unfortunately not and we are not aware of any alternative high quality, cost-effective packaging that can be used, but if you have any suggestions, we are willing to listen. Please feel free to contact us by clicking 'here'.
Your wax melts are more expensive than those generally on the market. Why is this?
We have several reasons for this. Firstly, everything is freshly made, once a month by hand which is no easy feat. Secondly, we don't use cheap quality products to maximise profits. If you want to know more about the high-quality products we use please click 'here'. Thirdly, we are not a major corporation that can mass produce stock. Each batch we create, takes over 15 hours to produce and after the curing phase, we have to go back to create and add the labelling (which is another full day's work.) We believe our prices are fair for the work that we have put in.
Will you ever sell internationally?
It is unlikely as we are such a small business with limited capacity to mass create so currently we are only selling in England, Scotland and Wales to establish ourselves here first and see where this journey takes us to next.
Can you custom-design jewellery?
Unfortunately not as we don't like working to a particular design specification and deadline. We enjoy designing pieces from the heart, without restriction and our inspiration changes daily, so we wouldn't be able to accommodate this sadly.
Do you sell wholesale?
We do not and there are no plans to do so.
Do you have any physical stores?
No, we don't, as we believe online selling is the future of retail and it is a more cost-effective way of running/managing a business.
Do you plan to attend any fairs where you can sell directly to the public?
There are no plans to operate at any fairs as our range is more suited to an online platform but if we do, we will let you know via our website as well as our mobile app and social networking platforms.